Warranty and Maintenance Guide
The difference between good design and great design is the ability to transform your everyday environment. Studio Pip prides itself on great design and our ability to create beautiful well-made furniture to suit everyone, every day in every space.
Studio Pip is a furniture design collection, not limited by fabrics, finishes or joinery specifications. Studio Pip carefully chooses its raw materials to create products of distinction; beautifully made furniture all made to last when subject to their intended use.
Studio Pip products are suitable for commercial, hospitality and residential environments and individual designs are possible should you have a special project requiring customisation.
A statement in design and in quality, Studio Pip’s creation of beautiful pieces definitely transforms any space creating meaningful and outstanding design.
Thank you for choosing Studio Pip.
Your purchase is covered by a 10 year warranty. This includes structural workmanship for furniture that has been subject to normal domestic use and which has been carefully, sensibly maintained and used. The Warranty is specific to frames, springing, cushioning and sewing only. Fabrics or leathers are not included as Studio Pip is not the manufacturer of these products. Fabric and Leather suppliers have their own warranties and any defects associated with these will be addressed on your behalf as best as possible. Please note that upholstery sizes can have a variance of up to 10%.
CHAIRS, TABLES, DESKS AND STORAGE
Timber is covered by a 2 year warranty. This includes the structural reliability of timber items such as dining chairs, tables, desks and storage.
Solid timber is a natural product and is consequently subject to environmental changes. Any movement in timber that has happen as a result in a change in air moisture content or fluctuating temperatures cannot be guaranteed. Due to the natural limitations of timber and timber veneer, grain and colour consistency cannot be guaranteed. Variations of grain and colour occur naturally and these may be evident in the finished product. Additionally, timber finishes subject to everyday wear and tear are not covered by our warranty.
NATURAL STONE / MARBLE
Variations in natural stone are to be expected and the samples you view in our showroom / on our website may have completely different veining patterns or colour variations compared to the stone used in your final product.
Whilst it is not possible for you to hand pick your natural stone, you should be aware that irregular markings, lines, veins and crystallisation are not cracks or imperfections, but rather a natural part of the stone’s beauty. Variations are unavoidable with a natural product.
Your upholstered purchase is covered by a 5 year warranty. This covers the structural and workmanship of upholstered items in commercial environments. Please note that upholstery sizes can have a variance of up to 10%.
Dining chairs, tables, desks and storage items carry a 2 year warranty which covers the structural reliability of timber items.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Studio Pip Warranty apply to the consumer guarantees.
Warranties will exclude: products which have not had a certain level of maintenance in accordance with Studio Pip’s care instruction, misuse, change of mind, damages occurred during transport or the cost of freight or transport associated with the claim. Additionally, products no longer at their original delivery address or delivered to a locality outside of Australia will also be excluded. Products must also remain with their original purchaser at the original delivery address (within Australia) in order to make a warranty claim.
Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, this Warranty will not apply if:
- Repairs to a product are made or attempted by a service provider other than one approved by Studio Pip.
- The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
- The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
- The product is tampered with in any way.
HOW TO MAKE A CLAIM
To claim under this Warranty or a consumer guarantee, you must:
Contact the place of purchase or notify Studio Pip by ringing 1300 857 470 or emailing firstname.lastname@example.org. You will be requested to either return the product for inspection/repair, or we will arrange for the product to be inspected at your home. Studio Pip reserves the right to charge an upfront call out fee prior to inspection of the product, in which case such a fee will be refunded should Studio Pip determine you have a valid claim.
Within 14 days of the assumed defect occurring, you must provide the following information:
- Your name and phone number
- Order delivery address
- Product details
- Details in writing of the defect claimed, including photos where possible.
If you are requested to return the product to Studio Pip for inspection/repair, you will need to arrange and pay for the transportation of the product to the store or other address advised by Studio Pip. If Studio Pip determines there is a valid claim, it will reimburse you for any reasonable transportation costs paid by you. If Studio Pip determines you do not have a valid claim, you must reimburse Studio Pip for any transportation costs that Studio Pip has paid and any return transportation costs.
Studio Pip will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and in the case of a minor failure, the remedy that will be made available to you. Before a claim will be processed we require proof of purchase from you (the sales docket receipt or another acceptable form of proof of purchase).
Regular care is required in order to maintain the beauty and finish of your furniture. Please be mindful when you place your furniture. Avoid direct sunlight; keep away from heat, harsh chemicals, sharp objects and pets. Be careful to avoid dragging when moving furniture.
Fabrics require regular vacuuming to remove dust, dirt and any escaped feathers. Ensure that you treat spills and stains immediately. For professional cleaning refer to the fabric manufacturers care instructions.
Leathers require a regular wipe over with a clean damp cloth to remove particles which can work in to the hide and scuff with wear. Creases, stretch marks, scars and insect bites that the animal acquired during its life are natural traits of quality leather. Refer to the particular leather manufacturer's care instructions.
Cushions require regular shaping and rotating where possible to maintain their form. It is natural that over time cushion fillings will settle and seat foams will soften. Loose covers are designed for a relaxed look and feel, and therefore it is natural for some movement.
Scatter inserts can be enhanced by laying them out in the sun to air. While special fabrics have been selected to contain feathers, occasionally feathers can pierce through covers. Simply remove them by gently pulling them out.
Timber is sealed with a protective coating; therefore the only maintenance required is to regularly wipe timber with a clean damp cloth to remove dust and dirt. Oils or other polishes are not necessary.
Do not soak or leave spills to sit on timber surfaces. Avoid contact with liquid, heat and keep out of direct sunlight. Coarse cleaning products are not recommended.
Regularly wipe metal with a soft clean cloth to remove any particles which can abrade the surface with wear. Avoid contact with liquid, heat and direct sunlight. Coarse cleaning products are not recommended.
Regularly wipe marble with a soft clean cloth to remove any particles which can abrade the surface with wear. Avoid contact with liquid, heat and direct sunlight. Coarse cleaning products are not recommended.